GENERAL:
If you place an order electronically through the website you
are using, you are deemed to have accepted the distance sales contract offered
to you.
Buyers are subject to the provisions of the Law No. 6502 on
Consumer Protection and the Regulation on Distance Contracts (OG:
27.11.2014/29188) and other applicable laws regarding the sale and delivery of
the purchased product.
Product return shipping costs will be paid by the customer.
Each purchased product is delivered to the person and/or
organization at the address indicated by the buyer, provided that it does not
exceed the 30-day legal period. If the product is not delivered within this
period, Buyers may terminate the contract.
The purchased product must be delivered complete and in
accordance with the qualifications specified in the order and unpacked and
unused.
In the event that it becomes impossible to sell the
purchased product, the seller must notify the buyer in writing within 3 days of
learning of this situation. Within 14 days, the total price must be returned to
the seller.
IF THE PURCHASED PRODUCT IS NOT PAID FOR:
If the Buyer fails to pay the price of the purchased product
or cancels it in the bank records, the Seller's obligation to deliver the
product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
After the product is delivered, if it is determined that the
credit card paid by the buyer is used unfairly by unauthorized persons and the
price of the product sold is not paid to the Seller by the relevant bank or
financial institution, the Buyer must return the product subject to the
contract to the SELLER within 3 days at the expense of the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME FOR UNFORESEEN
REASONS:
If force majeure occurs which the Seller cannot foresee and
the product cannot be delivered in due time, the Buyer shall be notified. The
Buyer may request cancellation of the order, replacement of the product with a
similar one or postponement of delivery until the obstacle is eliminated. If
the Buyer cancels the order; If the Buyer has made the payment in cash, this
fee will be paid to him in cash within 14 days after the cancellation. If the
buyer has paid by credit card and cancels the order, the product price will be
refunded to the bank within 14 days from the cancellation, but the bank is
likely to transfer it to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
The buyer will check the product or service subject to the
contract before receiving it; will not receive the dented, broken, damaged and
defective product / service with torn packaging from the cargo company. The
delivered product / service shall be deemed to be undamaged and intact. The
BUYER must carefully protect the product / service after delivery. If the right
of withdrawal is to be used, the product / service should not be used. The
invoice must be returned with the product.
RIGHT OF WITHDRAWAL
The BUYER; Within 14 (fourteen) days from the date of
delivery of the purchased product to him or the person / organization at the
address indicated by him, he may use his right of withdrawal from the contract
by rejecting the goods without any legal and criminal liability and without any
justification, provided that he notifies the SELLER via the following contact
information
SELLER'S CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF
WITHDRAWAL:
Company Title: Luur Cosmetics Inc.
Address: Koşuyolu Mahalesi, Cenap Şahabettin Sokağı no:92,
34718 Kadıköy/Istanbul
Telephone: (0216) 310 30 05
E-mail address: hello@luurcosmetics.com
Website Address: www.luurcosmetics.com
DURATION OF THE RIGHT
OF WITHDRAWAL:
If the buyer purchases a service, this 14-day period starts
from the date the contract is signed. Before the right of withdrawal period
expires, the right of withdrawal cannot be used in service contracts where the
performance of the service is started with the approval of the consumer.
The costs arising from the use of the right of withdrawal
belong to the BUYER.
In order to exercise the right of withdrawal, a written
notification must be made to the SELLER by registered mail, fax or e-mail
within 14 (fourteen) days and the product must not be used within the framework
of the provisions of "Products that cannot be used for the Right of
Withdrawal" regulated in this contract.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
The invoice of the product delivered to the person or the
BUYER, (If the invoice of the product to be returned is corporate, it must be
sent together with the return invoice issued by the institution when returning.
Order returns whose invoice is issued on behalf of institutions will not be
completed if the RETURN INVOICE is not issued.)
The return form, the box, packaging, standard accessories,
if any, of the products to be returned must be delivered complete and
undamaged.
RETURN CONDITIONS:
The SELLER is obliged to return the total price and the
documents that put the BUYER under debt to the BUYER within a period of 10 days
at the latest from the receipt of the withdrawal notification and to return the
goods within 20 days.
If there is a decrease in the value of the goods for a
reason arising from the fault of the BUYER or if the return becomes impossible,
the BUYER is obliged to compensate the SELLER's damages in proportion to its
fault. However, the BUYER is not responsible for the changes and deterioration
caused by the proper use of the goods or the product within the right of
withdrawal.
In the event that the campaign limit amount issued by the
SELLER falls below the campaign limit amount due to the use of the right of
withdrawal, the discount amount used within the scope of the campaign will be
canceled.
PRODUCTS THAT CANNOT USE THE RIGHT OF WITHDRAWAL:
Skin care products, creams, lotions, disposable products
that are prepared in line with the BUYER's request or explicitly personal needs
and are not suitable for return, goods that are in danger of deterioration or
are likely to expire, products that are not suitable for return in terms of
health and hygiene if the packaging is opened by the BUYER after delivery to
the BUYER, products that are mixed with other products after delivery and
cannot be separated by nature, if the packaging of the products is opened by
the BUYER, it is not possible to return them in accordance with the Regulation.
In addition, before the expiration of the right of withdrawal period, it is not
possible to use the right of withdrawal regarding the services started to be
performed with the approval of the consumer in accordance with the Regulation.
Cosmetics and personal care products etc. must be unopened,
untested, unspoiled and unused in order to be returned.
DEFAULT AND LEGAL CONSEQUENCES
The BUYER accepts, declares and undertakes that if he/she
defaults in the event that he/she makes payment transactions by credit card,
he/she will pay interest within the framework of the credit card agreement
between the cardholder bank and the bank and will be liable to the bank. In
this case, the relevant bank may apply for legal remedies; may request the
costs and attorney's fee from the BUYER and in any case, if the BUYER defaults
due to the BUYER's debt, the BUYER agrees to pay the loss and damage incurred
by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
With your credit cards through our site, you can make online
single payment to all kinds of credit cards. At the end of your online
payments, the amount is debited from your credit card at the end of your order.